In this industry probably everyone has one or two horror stories about different customer services, but many of us have very positive experiences with some companies. In my opinion the good ones deserve the praise and it is important from time to time to broadcast our positive events to let everyone know who are these good guys in the business.
This is not the first time I contacted them. I use a lot of their products so sometimes I discover small bugs or have a question or feature request. Each and every time they react rapidly and the answer is never some marketing speech, they always focus on answering, solving my problem.
Apart from their excellent customer service they make great plugins.
Michael is always very responsive and he is a guy who really, I mean really cares about his products and the customers. I really hope one day we’ll meet and have a nice chat. I can’t praise him enough. It really doesn’t matter if you are only interested in something, have a problem or would like to pick his brain regarding reverbs for example, he’s there, helping, sharing his knowledge and serve his customers.
In my opinion he makes probably the best reverbs available today.
I know, I know. But believe me, any time we needed something we got fast and expert help. Additionally the S6 developers are such great guys, they’re always open to new ideas and workflows. If you have some problem with your control surface most of the time you don’t even have to file a ticket, just write into the S6 forum and they’ll answer and help you out.
We might hate how Avid behaves as a company, we might not like what the business people at the top are doing, but believe me the talent in there is enormous and very helpful.
What can I say? Fast, correct and helpful. Doesn’t matter what your problem is, they can and will help as soon as possible. I only mailed them maybe twice since I use their plugins, and within 24 hours I had the answer which was really a solution. With all the AAX DSP quality plugins they make, I can’t recommend them enough.