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Tag: bug

Consider it done… a positive experience

It’s only fair to vent if you mention the positive things when it comes to customer support. And honestly I like to spread these great experiences so everyone can vote with their money and support the companies who really care about their customers.

The other day I was setting up a score mix and decided to use Exponential Audio’s Nimbus as one of the quasi surround reverbs. I know it’s not available as a multi-channel plugin (not yet), but I thought in multi-mono it can still be a nice solution. However, I’ve found that it’s not available as a multi-mono plugin.

I didn’t know the reason so I wrote to Exponential Audio’s support to ask if this is intentional. They responded within 24 hours, actually read my mail because they already checked that it is really not there as a multi-mono and told me they look into it, it is a bug and they’re going to solve it.

Without too much praise, in my opinion, this is how a professional treat their customers and take care of his/her products. Again, Exponential Audio proved that they not only make some of the best reverbs in the plugin world, but they take their work and support seriously. If you don’t know much about them, go grab the demo, I’m sure you’ll end up spending some money there.

Wonder why do I have so many customer support stories? Because in my opinion simply venting and moaning on different user forums is not enough. We all should send bug reports, crash logs and experiences to developers so they can make the products we use better. Most of them welcome these. Those are the worthy ones.

And voila! This happened almost a week ago, and Exponential Audio already released the updates that cures the problem. What else a mixer could wish for? You can download the new releases here.

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Asking for help with Nuendo 6

As many of you may know, although I’m a die-hard Pro Tools fan, at least weekly I have to also use Steinberg’s Nuendo. No problem, I’d been using Nuendo for years back at version 2 I think, then left out a few years.

The problem is I’m far from being an expert when it comes to problem solving around the Nuendo machines. We’re suffering from a pretty serious bug, and it seems no one can point us into the right direction.

The problem

We need to record multitrack almost daily. Channel count goes from 32 to at least 128. Now in Nuendo 6 (we had the very same bug in version 5 too) if we record more than let’s say 48 channels, sometimes we loose parts of the recording.

Recording starts, everything seems to be fine, then suddenly Nuendo stops displaying waveforms during the recording, and when you hit stop, after a long unresponsive state it looses all the audio where there isn’t any waveform on the screen.

Here’s a screenshot about the problem:

N6fail

The real headache

We use Steinberg approved HP workstations, RME sound cards, dedicated recording drives, optimised Windows os. No plugins used during the recording, in fact, no one even touch the workstation during recording. Everything goes by the book, and still we experience this nasty bug in every two or three days.
I’ve tried to search through the net for possible solutions but didn’t find anything really relevant.

Although I use Pro Tools, so I’m only partially affected by this problem, I just can’t sit and watch how these very expensive rigs cannot even perform well on a basic stuff like recording multitrack.

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